Refund policy

At Elmiore Cosmetics, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

Items must be unused or gently used
Products must be returned in their original packaging
Items must not be excessively used, damaged, or altered

For hygiene and safety reasons, certain items may not be eligible for return.

Domestic Returns (United States)

Customers within the United States may request a return within 30 days of receiving their order.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

International Returns

International customers may request a return within 30 days of delivery.

Customers are responsible for all return shipping costs, customs fees, duties, taxes, and any additional international return expenses.

Shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@elmiorecosmetics.com with photos of the product and packaging.

We will review the issue and work to provide an appropriate resolution.

Refund Processing

Once your return is received and inspected, refunds are processed within 1–3 business days.

Approved refunds are issued to the original payment method used at checkout.

Depending on your financial institution, refunds may take an additional 5–10 business days to appear in your account.

Non-Refundable Items

The following items may not be eligible for refunds or returns:

Gift cards
Final sale items
Promotional items
Products marked as non-returnable
Excessively used products

Return Shipping Responsibility

Domestic returns: customer responsible unless item is damaged or incorrect
International returns: customer responsible for all shipping and customs-related costs